Standard Trading Conditions

1. Scope of Services

The Company provides Packaging solutions for various Industry verticals like Oil & Gas, Industrial and others, but not limited to:

Wooden pallets (standard/custom)
Export wooden crates and boxes
Skids and bases
Industrial heavy equipment packing
ISPM Heat Treatment
Kiln drying (KD)
Vacuum packing
VCI wrapping
Shrink wrapping
Lashing & securing
Blocking & bracing
Dunnage supply
Container stuffing supervision
On-site packing services

All works are executed strictly as per approved LPO and specifications.

2. Wood Sizes & Material Variations

Timber type may include white wood, pine, hardwood, or mixed wood depending on availability.
Wood dimensions may vary within standard industry tolerances.
Minor variations in grain, knots, color, and natural characteristics are acceptable.
Plywood thickness may vary within manufacturing tolerance.
Unless specifically agreed in writing, structural engineering certification is not included.

3. Treatment Methods

Treatment options include:

ISPM Heat Treatment (ISPM-15 compliant)
Chemical Treatment
Kiln Drying (KD)
Untreated wood (if requested)

Unless specifically requested in writing, the Company shall not be responsible for destination rejection due to treatment compliance requirements.

4. LPO Requirement

A valid Local Purchase Order (LPO) is mandatory before commencement of production or services.

Verbal confirmations are not binding.
Any scope changes require revised written LPO.

5. Payment Terms

Payment shall be either Cash in Advance; or Net 30 days from invoice date (subject to approval).
Late payments shall attract 2% interest per month.
The Company reserves the right to suspend performance for overdue accounts.
Ownership of goods remains with Company until full payment is received.

6. Insurance

All insurance coverage including:

Transit insurance
Marine insurance
Cargo insurance
Third-party liability insurance

Shall be strictly under Client's scope.

The Company bears no responsibility for loss or damage post completion/delivery.

7. On-Site Packing — Liability Disclaimer

When packing is performed at Client premises:

Client must ensure safe working environment.

The Company shall not be liable for:

Accidents occurring at Client premises
Injury to Client personnel
Damage arising from unsafe site conditions

No claims shall be entertained for any accident at Client premises during execution.

8. Inspection & Claims

Any objections regarding:

Wood quality
Dimensions
Treatment
Packing materials
Workmanship
Packing method

Must be notified during execution or immediately upon completion.

Once goods leave site or are accepted, no claims will be entertained thereafter.

9. Limitation of Liability

Company liability, if any, is limited strictly to:

Replacement of defective packing material; or
Refund of packing material invoice value only.

Under no circumstances shall the Company be liable for:

Cargo damage value
Loss of profit
Delay penalties
Consequential or indirect losses

Under no circumstances shall the Company's total cumulative liability exceed the invoice value of the specific packing supplied.

10. Force Majeure

The Company shall not be liable for delays caused due to:

War
Pandemic
Government restrictions
Port congestion
Natural disasters
Raw material shortages
Strikes
Any event beyond Company control

Such events shall be treated under Force Majeure.

Note: In case of Force Majeure, prices will increase which includes existing and ongoing Contracts also.

11. Indemnity

11.1 Client Indemnity Obligation

The Client shall fully indemnify, defend, and hold harmless the Company, its directors, employees, agents, subcontractors, and representatives from and against any and all:

Claims
Losses
Damages
Liabilities
Penalties
Fines
Costs and expenses (including legal fees)

Arising directly or indirectly from:

Damage to Client cargo after packing completion
Improper handling, lifting, loading, transport, or storage by third parties
Incorrect weight, dimension, or technical information provided by Client
Site conditions at Client premises
Injury to any person at Client premises
Failure of Client to obtain required insurance
Customs rejection due to undisclosed destination regulations
Misuse or modification of packaging after delivery

11.2 Third-Party Claims

The Client shall indemnify the Company against any third-party claim related to:

Cargo damage
Export rejection
Transit failure
Structural collapse caused by improper lifting or exceeding weight limits

Where such claim does not arise from proven gross negligence of the Company.

11.3 Exclusion of Indirect Damages